HD Cloud Dialer Software
Tons of FeaturesFast SetupEasy ReportsNo Phone Required
56%
of companies now use customer service to differentiate themselves from their competition.
60%
of consumers will always or often pay more for a better customer experience
86%
of consumers quit doing business with a company because of a bad customer experience
The numbers tell a compelling story: Customer service is more strategic to business success than ever before, and customers are much more demanding than in the past. But there is still a gap between most customer service goals and the actual service experience they deliver.
Sources: Forrester Research, Harris Interactive
Close the Gap Between Expectations and Experience
With Hosted Dialer, your customer service and support people have the right tools to close the gap between what customers expect and the support experience your business delivers. Hosted Dialer Customer Service and Support solutions allow you to:
- Improve productivity and customer loyalty with access to sophisticated Active Blending
- Improve your First Call Resolution rates with skills-based routing and prioritized calls
- Locate agents and supervisors anywhere in the world with flexible staffing capabilities
- Use “instant-on” ability to add new licenses and phone capacity in hours
- Reduce ramp-up time with an intuitive interface requiring little to no training
- Leverage 100+ standard reports and easy report customization
- Reduce infrastructure and maintenance expenses
- Configure your contact center in just hours, go live in days
- Make changes easily—even non-techies can add agents and skills, change call flows, routing strategies, and more
Bottom line: Five9 solutions allow you to focus on providing a world-class customer service experience without the hassle and cost of a physical call center infrastructure.
Improve Customer Satisfaction
Customer satisfaction is a key metric that can greatly affect your bottom line. Hosted Dialer helps you raise it by routing customers to the right agents who have the proper information as soon as the call arrives. Repeating information won’t frustrate customers, and they’ll appreciate that contact history is available to every agent. And, when you’re using a leading cloud-based CRM product, Hosted Dialer Virtual Contact Center solutions provide an integrated, unified customer view.
Increase Revenues
Transform your “cost center” into a “profit center.” By ensuring that each call is efficiently routed to an appropriate agent, you maximize up- and cross-sales opportunities. Once customers are satisfied with their contact center experience, you earn their increased loyalty and the opportunity to talk with them about additional products and services.
Flexible Staffing
We provide you the ultimate flexibility when deploying and operating your customer service and support contact center. Whether your agents are in your center or at home, all they need is a computer, headset, and internet connection. Supervisors and managers can monitor daily operations in real time from anywhere and communicate with agents and each other with Five9 built-in chat and message broadcasting features.
Instant-On Scalability
Increase capacity without worrying about constraints and licensing hassles associated with premise-based solutions. One call adds new agents and capacity as needed, turned on within hours. Since you only use what you need, you’re never stuck with excess capacity that is only needed for peak times of year.
