HD Cloud Dialer Software
Tons of FeaturesFast SetupEasy ReportsNo Phone Required
For contact center BPOs, client expectations are as high as ever, even though the client commitments are as unpredictable as ever. Clients expect agents to be ready whenever they need them. They expect a high level of agent knowledge, success on the phone with inbound and outbound campaigns, and tight integration with their own internal systems.
When you have to deal with multiple clients simultaneously, these demands create huge staffing uncertainty and put pressure on margins. They also make it harder to close deals. It’s extremely difficult to respond to large fluctuations in traffic and staffing needs when you can’t quickly scale up and down.
Customer Support
After your contact center is up and running, Hosted Dialer stands by you with ongoing support resources. The Customer Support team is staffed 24/7 and acts as an extension of your business, dedicated to your continued success and growth. Extended support options allow you to tailor the level of support to the unique needs of your organization.
Enjoy Flexible Staffing
Since Hosted Dialer is in the cloud, outsourcers can scale up or down every month, have agents anywhere, supervisors everywhere, and enjoy pay-as-you-go pricing. With “instant-on” capabilities, it only takes one phone call to add new agents and line capacity. All you need is a headset, a computer, and an internet connection.
Get Flexible Agents
With the unique Hosted Dialer Active Blending technology, you can automatically switch agents between inbound and outbound calls, on a call-by-call basis, based on your business rules. Active Blending greatly increases your productivity, agent engagement, and margins.
More Flexible Technology
With over 300 CRM integration deployments, Hosted Dialer leads the industry in integration. We provide out-of-the-box CRM integrations for leading CRM vendors such as Salesforce, Netsuite, RightNow, and Velocify, along with cloud APIs to make sure that you easily connect to client processes, information, and reporting.
